Support tickets

Raise a ticket and follow the conversation with support.

  • Select New ticket, give a subject, category, priority and description, and attach screenshots if they help.
  • Pick the priority honestly. Urgent means the platform is unusable or a deal is blocked right now; Low is for questions and minor issues.
  • Everyone in your organization can see and reply to its tickets. The Waiting on you tab lists tickets where support has replied.
  • Close a ticket once your problem is solved; you can reopen it later if it comes back.
  • Never include passwords or MFA codes. Support will never ask for them.
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